Privacy Policy
LEGAL NOTICE
Privacy Statement Privacy commitment
The www.thesagegateshead.org website (Website) is owned and operated by North Music Trust trading as The Sage Gateshead (We, Us, Our) of St Mary’s Square, Gateshead Quays, Gateshead, NE8 2JR. We are committed to safeguarding your privacy online. We operate in accordance with the Data Protection Act 1998. North Music Trust is registered in England as a company limited by guarantee, number 4044936 and as a charity, number 1087455. Any queries should be addressed to website@thesagegateshead.org
The information we collect
We may collect and process the following data about you:
- information that you provide by filling in forms on this Website. This involves information provided at the time of registering to use this Website, booking tickets, subscribing to any service, posting material or requesting further services. We may also ask you for information and when you report a problem with this Website;
- if you contact us, we may keep a record of any correspondence;
- we may ask you to complete surveys that we use for research purposes, although you do but have to respond to them;
- details of any transactions you carry out although this Website and the fulfilment of your booking;
- details of your visits to this Website and the resources that you access.
How we use this information
We may use your data, or permit other selected organisations (our service providers and agents) to use your data, to provide you with information about services which you have requested.
We may contact you about services which may be of interest to you and share your information with other organisations that we think may interest you but only if you opted to allow this at the time you provided us with your details.
If you no longer want us to use your data in this way or to pass your details to third parties for marketing purposes please contact us at the ticketoffice.mail@thesagegateshead.org
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable use:
- to estimate our audience size and usage pattern;
- to time out a purchase session; and
- to recognise you when you return to our Website.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
How we protect your personal information
The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk.
This Website has security measures in place to protect against the loss, misuse and alteration of the information you provide us. We confirm to the Payment Card Industry (PCI) Data Security Standard. Our secure server software SSL (Secure Sockets Layer) is the industry standard and among the best software available today for secure online transactions. SSL has cryptographic protocols that provide secure communications on the Internet for such things as web browsing, email, Internet faxing, instant messaging and other data transfers. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the internet.
Keeping your details up to date
Please help us to keep your information up to date by emailing us at ticketoffice@thesagegateshead.org if your personal information changes (i.e. if you move house or change your email address) or if you wish to correct it. We will endeavour to correct, update or delete information you have provided to us as quickly as possible.
Changes to this privacy statement
We reserve the right to amend this privacy statement in the future. Any changes we make to this privacy policy will be posted on this page and where appropriate, notified to you by email.